Privacy Policy

1. Introduction Amak Solution (“Amak Solution”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit https://whatsapp.amaksolution.in/, register for an account, use our WhatsApp marketing software, contact our support team or purchase our services. Our services may include WhatsApp Business Platform integration, campaign management, chatbot automation, contact management, team inbox functionality, analytics, API integrations and related software features. This Privacy Policy should be read together with our Terms and Conditions. We process personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force. 2. Information We Collect Depending on how you use our website and services, we may collect the following categories of information. 2.1 Personal and Business Information Name and business name Email address and telephone number Business address and billing details Account registration information Information provided when contacting our support team 2.2 Account and Technical Information Account identifiers and login information IP address, browser and device information, where collected Login timestamps and activity logs, where collected Feature usage and application performance information Error reports, diagnostic information and security logs, where collected 2.3 Customer Contacts and Messaging Information When you use our platform, you may upload or process information about your own customers and contacts, including: Names and telephone numbers Contact labels and custom fields Consent records and communication preferences Message templates and campaign details Chat history and support communications, where applicable Message delivery reports and campaign analytics Customers using our platform are responsible for ensuring that they have the necessary rights, permissions and lawful basis to provide this information and use it for their intended purposes. 2.4 Billing and Transaction Information We may process subscription details, invoices, payment status, transaction references and billing history. Where payments are processed through a third-party payment provider, that provider may collect and process payment information under its own terms and privacy policy. We do not claim to store full payment-card details unless our actual payment infrastructure does so. 2.5 Cookies and Similar Technologies Our website or application may use cookies and similar technologies for session management, preferences, security, analytics or performance. The cookies and technologies actually used will depend on the website and its configuration. Where required, we will provide appropriate notices and obtain consent before using technologies that require consent. You may also manage certain cookies through your browser settings. Disabling essential cookies may affect functionality. 3. Purposes for Processing Personal Information We may process personal information for the following purposes: Creating, maintaining and securing user accounts Providing and operating WhatsApp marketing and automation services Managing contacts, campaigns, chat sessions and chatbot workflows Processing subscriptions, invoices and billing enquiries Providing customer support and troubleshooting Maintaining service security and preventing misuse Diagnosing errors and improving service performance Sending essential service, account and billing notifications Sending marketing communications where permitted by law and, where required, with consent Meeting applicable legal, regulatory and accounting obligations Establishing, exercising or defending legal claims where permitted by law Where consent is required, we will provide an appropriate notice describing the relevant personal data, the purpose of processing and the services or uses enabled by that processing. We will not treat this general Privacy Policy as a substitute for a separate notice or consent mechanism where one is legally required. 4. How We Obtain Personal Information We may obtain information: Directly from you when you register, purchase a subscription or contact us From your use of our website and software From business customers who upload or manage contact information through our platform From WhatsApp, Meta or other services you choose to connect, where relevant From service providers supporting payments, hosting, security or technical operations Where information is obtained from another source, we will handle it in accordance with applicable law and the relevant service arrangement. 5. Our Role and Customer Responsibilities Depending on the activity, Amak Solution may process personal information for its own purposes or on behalf of a business customer. For example, we may use account and billing information to administer your subscription. When a business customer uploads its contacts and uses our software to send campaigns, we may process those contacts on that customer's behalf to provide the requested service. The allocation of responsibilities depends on the actual purpose and circumstances of the processing. Business customers are responsible for ensuring that they have the required permissions or other lawful basis to collect and use contact information, providing appropriate notices, respecting opt-outs and complying with applicable messaging laws and policies. Where required, Amak Solution and its business customers will document their respective data-protection responsibilities in an appropriate agreement. 6. Consent, Withdrawal and Privacy Requests Where processing is based on consent, we will use an appropriate consent mechanism and provide relevant information about the processing. Where applicable, you may withdraw consent through the method provided when consent was obtained or by contacting info@amaksolution.com. We will handle a valid withdrawal request in accordance with applicable law. Withdrawal does not invalidate processing lawfully carried out before the withdrawal. It may affect our ability to continue providing a service that depends on the relevant information or permission. Where applicable law provides a right to correction, updating, erasure, access to information or another privacy remedy, you may submit a request using the contact details in this policy. 7. Sharing and Disclosure of Information We do not sell personal information as a standalone data product. We may disclose or make information available to the following categories of recipients where necessary and lawful: 7.1 Service Providers Hosting, infrastructure, security, technical support, analytics and other providers supporting our operations. 7.2 WhatsApp, Meta and Connected Services Platforms that you choose to connect or that are necessary to provide the requested functionality. 7.3 Authorised Users Account administrators, team members and other users who have appropriate permission to access account information. 7.4 Professional Advisers Legal, accounting and other professional advisers where reasonably necessary. 7.5 Authorities and Legal Disclosures Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by applicable law. 7.6 Business Transfers A buyer or successor in connection with a merger, restructuring, acquisition or transfer of our business, subject to applicable law. We seek to limit access to personal information to what is reasonably necessary for the relevant purpose. 8. WhatsApp and Other Third-Party Services Our services may integrate with or depend on WhatsApp Business Platform, Meta services, hosting providers and other third-party services. Those providers may process information under their own terms, privacy policies and technical arrangements. We do not control their independent policies, account decisions or service availability. Customers should review the applicable third-party policies before enabling integrations. WhatsApp Business Policy: https://whatsappbusiness.com/policy/ WhatsApp Business Terms: https://whatsappbusiness.com/terms-and-conditions/ 9. Data Storage and Hosting Amak Solution's current stated hosting arrangement is India-based hosting. This statement is subject to verification of the actual locations used by the application infrastructure, backups, logs, support tools and connected service providers. Third-party platforms, including Meta, may process information in other locations. We will describe or disclose relevant processing and transfer arrangements where required by applicable law. Hosting in India does not by itself mean that every item of information handled through an integration remains exclusively in India. 10. Data Security We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss and misuse. The safeguards actually implemented may include access restrictions, authentication, permissions, monitoring and secure transmission, depending on the system and configuration. No online system can be guaranteed to be completely secure. We therefore cannot promise absolute security. Customers are responsible for protecting their credentials, managing authorised users and notifying us promptly of suspected unauthorised access to their accounts. 11. Data Retention and Deletion We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide the services, maintain account records, resolve disputes and meet applicable legal obligations. Different retention periods may apply to account details, contact lists, campaign records, chat data, invoices, security logs and backups. Retention schedule: [Insert actual retention periods for each relevant data category before publication.] When information is no longer required, we will take appropriate steps to erase or otherwise dispose of it in accordance with applicable law and our actual technical capabilities. Some information may need to be retained where legally required or where another lawful exception applies. Customers should export any information they need before account termination, where export functionality is available. To request deletion or closure of an account, contact info@amaksolution.com. 12. Personal Data Breaches We maintain appropriate procedures for handling security incidents in accordance with the safeguards and obligations applicable to our services. Where a personal-data breach occurs, we will assess and respond to it and notify affected individuals or relevant authorities as required by applicable law and within the applicable timelines. Customers must promptly inform us of suspected unauthorised access or incidents involving data processed through their accounts. 13. Children's Personal Information Our services are intended primarily for business use and are not designed to be directed at children. Customers must not use our services to process children's personal information unlawfully. Where applicable law requires parental consent, age-related safeguards or other protections, those requirements must be followed. 14. International Processing and Transfers Although our stated hosting arrangement is India-based, information may be processed by connected platforms or service providers in other jurisdictions. Any applicable transfer or processing restrictions will be addressed in accordance with Indian law and other applicable legal requirements. [Confirm the actual locations and contractual arrangements of all relevant service providers before making a definitive statement about international transfers.] 15. Your Rights and Privacy Grievances Subject to applicable law and the provisions in force at the relevant time, you may be entitled to exercise rights concerning your personal information, including requesting access to relevant information, correction, updating, erasure, withdrawal of consent or other available remedies. You may also lodge a grievance concerning our handling of personal information. To submit a request: Email info@amaksolution.com with the subject line “Privacy Request” or “Privacy Grievance”. Describe your request and provide sufficient information to identify the relevant account or processing activity. We may request reasonable verification before acting on the request. We will review and respond within the time limits required by applicable law. If your information is controlled by a business customer that uses our software, you may need to contact that business first. We will assist as appropriate according to our respective responsibilities. Designated privacy/grievance contact: [Insert name and contact details, where required by law.] 16. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our services, data practices, technology or legal obligations. The updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent. 17. Contact Information For privacy questions, requests or complaints, contact: Company: Amak Solution Website: https://whatsapp.amaksolution.in/ Email: info@amaksolution.com Registered Business Address: SF 54,55 Earth Alpha, Vasna Bhayli Road, Vadodara, Gujarat. 391410 Privacy/Grievance Contact: Mayank Gupta. 91-96387-70267 18. Applicable Law This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including applicable data-protection and information-technology laws, as in force from time to time. Nothing in this policy removes any right or remedy that cannot legally be excluded.