User Terms

1. Acceptance of Terms These Terms and Conditions govern your access to and use of the Amak Solution website, software, subscriptions, integrations and related services. By registering an account, purchasing a subscription or using our services, you agree to these Terms and Conditions and our Privacy Policy. If you use our services on behalf of a business or organisation, you confirm that you are authorised to accept these terms on its behalf. If you do not agree to these terms, you must not purchase or use the services. 2. Description of Services Amak Solution provides WhatsApp marketing software and related services that may include: WhatsApp Business Platform integration Campaign management and bulk messaging tools Contact and audience management Chatbot automation and workflow tools Message template management Team inbox and agent management Campaign reporting and analytics API, webhook and other integrations Related technical support and onboarding services The features available to you depend on your selected subscription, the applicable usage limits, your account configuration and third-party service availability. The applicable pricing page, quotation or order confirmation will describe the features and limits relevant to your subscription. 3. Subscription Plans and Pricing Our stated subscription prices are: Plan Subscription Period Price Monthly 1 month ₹2,000 Yearly 12 months ₹20,000 The yearly plan saves ₹4,000 compared with twelve monthly payments at the stated monthly rate. Your applicable price will be the price confirmed in your accepted quotation or at checkout. The subscription price does not include separate setup fees or WhatsApp/Meta messaging charges unless expressly agreed in writing. 4. Setup and Onboarding Fees Setup and onboarding fees are separate from the monthly and yearly subscription prices. Where a setup fee applies, we will disclose the amount and relevant scope of work before the customer commits to the charge. Setup fees may depend on the requested service, integrations, configuration, migration or onboarding requirements. Applicable setup fee: [Insert the amount or state that it will be quoted separately for each engagement.] Any additional customisation or development work must be agreed upon before the applicable charges are incurred. 5. Taxes and GST Status Amak Solution has indicated that it is currently not registered under GST. Accordingly, Amak Solution will not represent itself as GST-registered or charge GST as a registered supplier unless and until its registration status changes and it is legally entitled or required to do so. The applicable tax treatment will be reflected in the relevant billing documentation in accordance with law. Tax registration and other tax obligations depend on applicable law and the circumstances of the business. This clause does not exempt Amak Solution from any registration or tax obligation that may apply. 6. Payments and Subscription Renewal Subscriptions are payable in advance unless otherwise agreed in writing. Renewal arrangements may be manual or automatic, depending on the selected plan and payment method. 6.1 Manual Renewal Where manual renewal applies, the customer must make the required payment to continue the subscription after the current period expires. If payment is not received, access may expire or be suspended in accordance with these terms and applicable law. 6.2 Automatic Renewal Where automatic renewal applies, the renewal frequency, applicable price, payment method and cancellation process will be disclosed before or at the time of purchase, as applicable. Customers may cancel future renewals using the designated cancellation method. Cancellation will take effect in accordance with the applicable subscription terms and law. We will provide renewal notices, disclosures and cancellation options where required by applicable law. 6.3 Payment Failures and Overdue Amounts Customers must provide accurate billing information and pay amounts due by the specified dates. Where a payment fails or an invoice remains overdue, we may notify the customer and restrict access after reasonable notice, subject to applicable law and any agreed payment arrangements. Changes to subscription prices for future billing periods will be communicated as required by the applicable subscription arrangement and law. 7. WhatsApp and Meta Messaging Charges Amak Solution subscription fees cover the software subscription only, unless expressly stated otherwise. WhatsApp/Meta messaging charges are paid directly by the customer to Meta or the applicable service provider through the customer's own billing arrangement. These charges may depend on Meta's applicable pricing model, message category, recipient location, usage and other factors. Amak Solution does not control third-party pricing or billing decisions. Customers are responsible for maintaining any necessary WhatsApp Business accounts, payment arrangements, permissions and approvals. Official WhatsApp Business Policy: https://whatsappbusiness.com/policy/ Official WhatsApp Business Terms: https://whatsappbusiness.com/terms-and-conditions/ 8. Account Registration and Security Customers must provide accurate account and business information and keep it reasonably up to date. Customers are responsible for protecting their login credentials, managing authorised users and maintaining the security of accounts and devices under their control. Customers must promptly notify info@amaksolution.com if they suspect unauthorised access or compromised account credentials. Customers must not misuse access privileges, circumvent account restrictions or allow unauthorised use of the platform. 9. Acceptable Use and WhatsApp Compliance Customers must use the services lawfully and comply with applicable laws, WhatsApp/Meta policies and these Terms and Conditions. Customers must not use the platform to: Send spam or unlawful unsolicited bulk messages Use unlawfully obtained, purchased or scraped contact lists Send messages without the required consent, permission or other lawful basis Ignore opt-out requests or communication preferences Circumvent WhatsApp template approvals or messaging restrictions Send fraudulent, deceptive, abusive or prohibited content Impersonate another person or business Distribute malware, phishing links or harmful content Infringe intellectual-property, privacy or other legal rights Interfere with the security or operation of the services Engage in activity prohibited by applicable WhatsApp/Meta policies Customers are responsible for their contact lists, message content, recipient permissions and campaign activities. Customers must honour applicable opt-out requests and follow WhatsApp's requirements concerning recipient consent, approved templates and permitted messaging practices. 10. Third-Party Services and Integrations Our services may rely on WhatsApp, Meta, hosting providers, internet providers and other external services. These third parties operate under their own terms, policies, pricing and technical requirements. We do not control independent third-party decisions, account approvals, policy enforcement or service availability. Where a third-party service is unavailable, restricted or discontinued, related Amak Solution functionality may be affected. Customers are responsible for maintaining external accounts, permissions, credentials and approvals required for their chosen integrations. 11. Service Availability and Maintenance We will make reasonable efforts to maintain the availability and functionality of our services. Temporary interruptions may occur due to maintenance, updates, technical faults, infrastructure failures, security incidents or third-party outages. Unless expressly agreed in a separate written service-level agreement, we do not guarantee uninterrupted availability or a specific uptime percentage. We may perform maintenance and updates as reasonably necessary to maintain or improve the services. 12. Plan Features and Usage Limits Each subscription may have limits on contacts, campaigns, chatbot replies, workflows, team members, custom fields, API requests or other usage. The limits applicable to your subscription will be specified in the relevant plan details, quotation or order confirmation. Customers must not circumvent technical or contractual usage limits. Additional usage, upgrades, integrations or custom features may require additional charges. Such charges will be disclosed before the customer commits to them. 13. Customer Content and Personal Data Customers retain their rights in the content, contact data, trademarks and materials they provide, subject to the rights necessary for us to provide the services. Customers authorise Amak Solution to process such materials as reasonably necessary to provide, secure, maintain and support the services, and for other purposes described in the Privacy Policy or agreed in writing. Customers represent that they have the necessary rights, permissions and lawful basis to upload, store, process and transmit the information they provide. Customers are responsible for ensuring that their messages, contact lists and other content comply with applicable law and third-party policies. Our handling of personal information is described in our Privacy Policy. Where Amak Solution processes personal data on behalf of a business customer, the parties may enter into an additional data-processing agreement where appropriate or legally required. 14. Intellectual Property Amak Solution and its licensors retain ownership of the software, platform, design, documentation, branding and other intellectual property they own. Subject to these terms and payment of applicable fees, Amak Solution grants the customer a limited, non-exclusive, non-transferable right to use the subscribed services for the permitted business purpose during the subscription period. Customers must not copy, resell, sublicense, reverse engineer or attempt to obtain the source code of the services except where permitted by applicable law or expressly authorised by us. Third-party names, logos and trademarks remain the property of their respective owners. 15. Account Suspension and Termination We may suspend or restrict access where reasonably necessary due to: Unpaid invoices Suspected fraud or unlawful activity Serious violations of these terms WhatsApp/Meta policy violations Security threats or unauthorised account access Legal or regulatory requirements Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspension. Immediate action may be necessary for urgent security, legal or platform-compliance risks. We may terminate a subscription in accordance with the agreed subscription terms, applicable law and any required notice. If WhatsApp or another third-party provider restricts or terminates an essential integration, some or all related features may become unavailable. Customers must settle outstanding amounts lawfully due up to the applicable termination date. 16. Cancellation and Refunds Customers may request cancellation by emailing info@amaksolution.com or using [Insert Account Cancellation Method, if available]. The effective cancellation date will depend on the subscription arrangement and applicable notice requirements. Amak Solution does not routinely provide refunds for unused subscription periods or simply because a customer chooses to stop using the services before the end of a paid subscription period. However, this policy is subject to applicable law, mandatory consumer rights, the accepted quotation and any refund or remedy that cannot legally be excluded. Where a refund or credit is legally required or otherwise approved in writing, it will be processed through the relevant payment method or another agreed method, subject to applicable payment-provider procedures. 17. No Guarantee of Marketing Results Amak Solution provides software tools to assist with business messaging and automation. We do not guarantee a particular number of delivered messages, leads, conversions, sales, customer responses or marketing results. Delivery and performance may depend on recipient settings, contact quality, message content, platform restrictions, third-party services and other factors outside our control. Nothing in this clause excludes any warranty or right that cannot legally be excluded. 18. Limitation of Liability To the extent permitted by applicable law, Amak Solution will not be liable for indirect, incidental, special or consequential losses, including loss of profits, business opportunities, goodwill or anticipated savings. We will not be responsible for losses caused by customer misuse, unlawful contact lists, customer content, compromised customer credentials or independent third-party service decisions, to the extent permitted by law. Any monetary cap or further limitation of liability must be set out in a valid written agreement and will apply only to the extent permitted by applicable law. Nothing in these terms excludes liability for matters that cannot legally be excluded or limited. 19. Customer Responsibility and Claims Customers are responsible for ensuring that their use of the services, their contact lists and their messages comply with applicable law and third-party policies. To the extent permitted by applicable law, customers may be responsible for claims, losses or expenses arising from their unlawful use of the services, infringement of third-party rights or breach of these terms, where those losses result from their acts or omissions. Any such responsibility remains subject to applicable law. 20. Privacy and Data Protection Our collection and handling of personal information are described in our Privacy Policy. Customers must comply with applicable privacy and data-protection laws when collecting, uploading, sharing or using personal information through our services. Each party is responsible for the obligations applicable to it based on its role in the relevant processing activity. Where required or appropriate, the parties will document additional data-processing and security obligations in a separate agreement. 21. Changes to Services and Terms We may update our services or these terms to reflect changes in technology, business operations, third-party requirements or applicable law. Revised terms will be published on our website with an updated “Last Updated” date. Where required by law or the nature of the change, we will provide advance notice or obtain consent. Changes will not override mandatory legal rights or applicable written commitments. 22. Governing Law and Disputes These terms are governed by the applicable laws of India. The parties will endeavour to resolve disputes through good-faith discussions. If a dispute cannot be resolved informally, it may be referred to a competent court or other dispute-resolution forum having jurisdiction under applicable law. Jurisdiction: [Insert the appropriate city and jurisdiction after confirming the registered business address and obtaining legal advice.] Nothing in this section limits mandatory rights or remedies available under applicable law. 23. Contact Information For questions about these Terms and Conditions, subscriptions, billing or service-related issues, contact: Company: Amak Solution Website: https://whatsapp.amaksolution.in/ Email: info@amaksolution.com Registered Business Address: [Insert registered business address] Telephone: [Insert business contact number, if applicable] 24. Entire Agreement and Severability The applicable quotation, order confirmation, these terms and any additional written agreements form the agreement governing the customer's use of the services. If a specific provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision does not automatically waive the right to enforce it later. 25. Acknowledgement and Acceptance By purchasing or using the services, customers acknowledge that they have had the opportunity to review these Terms and Conditions and the Privacy Policy. Where affirmative acceptance or consent is required by applicable law, the appropriate acceptance process will be used.